IRS to Use Voice and Chat Bots

The Internal Revenue Service is relying on technology to help it keep up with its growing need for taxpayer support. The agency has begun using voice and chat bots on a pair of specialized telephone assistance lines and on its website.  These new features are...

IRS Reminds Taxpayers About IRA Deadline

With tax season in full swing, the Internal Revenue Service wants taxpayers to be sure they’re not overlooking ways they could lessen their tax liabilities. To take advantage of one method, though, taxpayers have to be fairly quick, because there’s a deadline to meet....

IRS Establishes Taxpayer Experience Office

The Internal Revenue Service has inaugurated its new Taxpayer Experience Office and plans are already in the works to expand this new long-term effort to improve service to America’s taxpayers. IRS Commissioner Chuck Retting sees the startup of the Taxpayer Experience...

IRS Opens Registration for Tax Forums

Tax season may be far from over in 2022, but it’s not too early to make plans to attend this year’s IRS Nationwide Tax Forums, starting in July. The event is seen throughout the income tax industry as the marquee outreach event for tax professionals, state and federal...